Refund Policy
At KYCUNLTD, we are committed to delivering high-quality verified accounts and digital services. Due to the nature of our products, all sales are considered final. However, we understand that unforeseen issues may arise. This policy outlines the conditions under which refunds may be granted, the process for requesting a refund, and important terms and conditions.
1. General Refund Policy
Since we deal in digital goods and services, refunds are only granted under specific conditions. Once an order is fulfilled, we do not accept refund requests except in cases where:
***The product is not delivered within the specified timeframe.
***The provided account credentials are incorrect or do not work.
***The account is already suspended, banned, or flagged at the time of delivery.
2. Non-Refundable Cases
Refunds will NOT be provided under the following circumstances:
***Change of mind: If you purchase a product and later decide you no longer need it.
***Incorrect information provided by the buyer: If you provide incorrect details for account setup, we are not responsible for failed delivery.
***Platform-related suspensions after delivery: If an account gets suspended, banned, or restricted after successful delivery, no refund will be provided. It is your responsibility to use the account in compliance with the platform’s terms of service.
***Delayed verification process: Some platforms require additional verification steps (e.g., KYC, OTP verification). If you fail to complete these requirements, we cannot process a refund.
***Usage-related issues: If the account is used improperly, resulting in restriction, suspension, or banning, we are not liable.
***Third-party service disruptions: If a third-party platform makes changes that affect the functionality of an account after delivery, we are not responsible.
3. Refund Request Process
To request a refund, follow these steps:
***Contact our support team at kycunltd.live@gmail.com, or Telegram : @kycunltd within 24 hours of receiving your order.
***Provide your order ID, payment proof, and a clear explanation of the issue.
***Our team will verify the issue within 48 hours and attempt to resolve it.
***If we are unable to provide a working replacement, a refund will be issued.
4. Refund Processing & Timeline
***Approved refunds will be processed within 5-7 business days.
***Refunds will be issued only via the original payment method.
***If payment was made via crypto, refunds will be subject to network fees and exchange rate fluctuations.
5. Replacement Policy
In some cases, we may offer a replacement instead of a refund if:
***The account has incorrect credentials.
***The account does not meet the promised specifications.
***A platform update affects the usability of the account within 24 hours of purchase.
6. Chargebacks & Disputes
Filing a chargeback or dispute without first contacting our support team may result in:
***Immediate account suspension and blacklist from future purchases.
***Legal action if fraud is detected.
We encourage all customers to reach out to our support team before initiating any disputes. Our team is available to help resolve issues promptly.
7. Contact Information
For refund inquiries, contact us via:
Email: kycunltd.live@gmail.com
Telegram: @kycunltd
We value your trust and aim to provide a seamless experience. If you have any concerns, feel free to reach out.